Passengers can now even locate their flight tickets, modify their personal information, apply for flight cancellations or ticket refunds online either through their mobile application or airline’s official website. However, a passenger is advised to go through the terms and conditions of the ANA flight change policy in order to avoid any confusion.
Rules of ANA flight change policy
There can be many reasons for flight change and the airline gives you that opportunity to apply for updates in the flight ticket only if the passenger has purchased a refundable ticket. In case a traveler wants to cancel his/her ANA reservations with or without fee, he/she is not allowed to change without a fee with a non-refundable ticket, but if a passenger has a refundable ticket,he/she can apply for flight change without a fee.
Steps to change or modify the flight ticket online
Visit the airline’s official booking site and click on the login button by typing the correct email address and its password.
Now select the check-in or manage booking tab and select your flight.
Fill in the correct personal information including name, phone number; and a number of the flight into the required fields and press the next button on the page.
Select a flight change button and enter the last name in the required fields at the end of the page.
If you don’t want to opt for online mode, consider the offline option to modify or cancel your flight tickets by simply connecting to the Customer Care Executives at the airline's official number. With this service, passenger’s flight ticket refund must be requested through ANA customer service. You can also visit the airport’s reservation center and ask the concerned authority to help you with your flight-related concerns.